ProstaPrime Support – Privacy Policy

This Privacy Policy explains how ProstaPrime Support (“we,” “us” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website (the “Site”). This Policy applies only to information collected through the Site and does not apply to information collected offline or through other means.

Information We Collect

We may collect personal information that you voluntarily provide when placing an order, registering on the Site, signing up for newsletters, participating in promotions, or contacting customer support. This information may include your name, email address, mailing address, and payment details.

We also automatically collect certain non-personal information such as IP address, device type, browser type, pages visited, and other usage data to help us improve the Site and user experience. Cookies, web beacons, and similar technologies may be used for this purpose.

Children: We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been provided, we will take steps to delete it.

Privacy Notice for Refund Video Statements

  • Purpose: Videos are collected solely to verify refund requests.
  • Access: Only authorized ProstaPrime Support personnel and quality assurance teams may access submitted videos.
  • Storage & Security: Videos are stored securely and protected from unauthorized access.
  • Retention: Videos are deleted once refund processing is complete, with a maximum retention period of 30 days.

How We Use Information

Your information may be used to process orders, communicate order status or support requests, improve the Site, personalize your experience, send promotional messages (if you consent), and for internal business purposes. Communications may be sent via email, SMS, or other channels, and you may opt out of promotional messaging at any time.

Sharing Information

We may share your information with trusted third-party service providers who assist in order fulfillment, payment processing, website analytics, marketing, and customer support. We may also disclose information when required by law, to protect rights, or as part of a business transaction such as a merger or acquisition.

Third-Party Collection & Analytics

Third-party tools such as analytics providers and advertising partners may collect information via cookies or similar technologies. ProstaPrime Support does not control these third-party practices.

  • Advertising partners using cookies or tracking pixels
  • External sites linked from our Site
  • Analytics services (e.g., Google Analytics)

You may manage cookie preferences or opt-out of interest-based advertising through your browser or third-party tools.

Social Media & Advertising Platforms

We may use social media and advertising platforms such as Facebook or Google to deliver relevant ads. Any data collected by these platforms is subject to their own privacy policies and applicable regulations.

GDPR & CCPA Compliance

If you are a resident of the European Economic Area (EEA), you may have rights to access, correct, restrict, or delete your personal data under the GDPR. California residents have rights under the CCPA, including the right to request disclosure or deletion of their personal information.

Data Storage & Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted signifies your acceptance of the updated policy.